Cuscapi Financial Services – Ensuring Customer Assurance
 
The power of customer assurance
 
Financial services companies compete in a high demand environment, where customers are savvier, competition is intense and the marketplace is generally less forgiving. These companies are pressured to perform at the highest level to create sustainable value for their customers and shareholders. With the emergence of new financial media, such as e-banking and mobile banking, financial services companies continue to strive for the perfect balance between returns on business investments and providing the best-of-class services.

At Cuscapi, we empower you with customer knowledge via financial services consulting, technology and managed services. Our scale and scope give us an unprecedented advantage to ensure continuous, substantial and positive impact in your business performance.
 
 
Our edge, your advantage
 
Led by a visionary team experienced in and dedicated to delivering world-class solutions, we have the competitive edge to give your business the solutions it needs to keep forging ahead.
 
 
Deep industry expertise
 
Our deep technical skills, knowledge and breadth of experience enable us to successfully implement our innovative world-class security solutions to large-scale complex projects and multinational clients. Cuscapi’s strong project credentials, coupled with 50 years of consulting experience and an international portfolio of large installation bases, allow us to help you grow your business globally and achieve success in future expansion plans.
 
 
Established support infrastructure
 
Cuscapi offers a strong nationwide support infrastructure, complete with round-the-clock service centres and guaranteed fast service response time, 24 hours a day, 7 days a week. With high capabilities in technical applications and business process outsourcing, we can offer you various options for managing and maintaining your business. Furthermore, our strong presence in over 13 countries in the Asia Pacific region and the United States assures you that wherever you grow your business, Cuscapi will be by your side.
 
 
Commitment to R&D
 
Dedicated to the research and development of integrated and customised solutions, we are committed to improving operational efficiencies for our portfolio of financial services clients. Our certifications as a Microsoft gold partner and Capability Maturity Model Integration (CMMI) Level 3 keep us up-to-date with the latest in technology excellence and innovation.
 
 
Customer-centric and innovation driven
 
Inspired by our core values of excellence, creativity, team spirit and zeal, we are committed to ensuring you achieve your business goals by maximising your customer capital, creating new value for your business and delivering excellence in all that we do. The possibilities for growth and success are endless, and we look forward to exploring them with you.
 
 
Maximise your customer capital
 
Cuscapi’s solid business understanding and complete suite of solutions are tailored to help you create and maintain continued customer assurance for building your customer capital. The optimal combination of our world-class proprietary products with internationally recognised third-party products, coupled with deep industry expertise, gives us the ideal balance of capability and insight to offer you comprehensive approaches to stay ahead in your business.
 
 
Customer facing operations
 
In this converging marketplace, we offer value-creating ideas to help you compete more effectively by implementing ways to differentiate yourself from your competitors, simplify to meet customer needs and execute better than competitors.
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 Value-added customer services – We help you provide your customers with value-added services, enabling market differentiation without back-office complexity through a blend of industry insight, leading-edge technologies and new business processes.
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 Better outlet services – We help you consolidate, rationalise and automate to achieve operational excellence and differentiation, setting you on the road to high performance.
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 Faster customer response time – We improve work productivity by providing an efficient process to manage customer enquiries and feedback from various communication channels for a quicker and more effective response time.
 
Business operations
 
Financial services is an industry that keeps pristine standards on business efficiency and customer satisfaction that must be balanced against keeping costs low. At Cuscapi, we have vast amounts of expertise to develop and implement innovations to reach new heights of business performance in a complex, demanding environment.
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 Improved operational performance – We help you achieve high performance through IT transformation, enhanced business management and innovative business models.
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 Higher cost effectiveness – We integrate and consolidate your IT infrastructure to achieve higher cost effectiveness and better returns on investments while providing a flexible platform for future expansion.
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 Increased focus on core activities – We help you manage your IT needs by undertaking application maintenance, application enhancement and other support services in order for you to retain undivided focus on your core activities.
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 Secured information – We help you create a secure and stable environment to give your customers peace of mind and the constant assurance they expect from their financial services provider.
 
At Cuscapi, we know your customers. With the right combination of global expertise and holistic solutions, we can offer you fresh perspectives to help you transform your customers into an invaluable resource to spearhead your business towards growth and success.